Home : Services : Buying and Selling Tools : Final Value Fee Credit Request

eBay's final value fee credit request process works in conjunction with the Non-Paying Bidder Policy. If you are entitled to a final value fee credit, simply follow the instructions below. However, please familiarize yourself with the Non-Paying Bidder ("NPB") policy and use care before you request credit because your credit request will be used to identify non-paying bidders, which may result in the suspension of that user.

Instructions:

• Step 1 - Initial Contact Period. Please wait at least seven (7) calendar days for the high bidder to respond to your attempts to contact him or her.

• Step 2 - File a Non-Paying Bidder Alert. Once seven days have elapsed since the auction closed, if the high bidder has not responded and/or you feel that the high bidder isn't going to complete the transaction, you may file a Non-Paying Bidder Alert with eBay. After you file a Non-Paying Bidder Alert, eBay will send an email to both you and the high bidder, advising the high bidder that you have notified eBay that the bidder is a potential non-paying bidder and encouraging the high bidder to complete the transaction. The Non-Paying Bidder Alert serves as a workout period to assist you and the high bidder in completing the transaction. You MUST file a Non-Paying Bidder Alert (1) before you may request a final value fee credit and (2) within 45 days of the end of auction.

• Step 3 - Workout Period. Work with the high bidder for at least 10 days to resolve the issue. Please consider requesting the high bidder's contact information and give them a quick, polite phone call.

• Step 4 - Submit online Final Value Fee Credit Request. If you have filed a Non-Paying Bidder Alert and have unsuccessfully tried to resolve things with the high bidder for at least 10 days after the Non-Paying Bidder Alert was filed, check the table below to see whether you are entitled to receive a final value fee credit. If you qualify for a credit, use our online Final Value Fee Credit Request Form to submit your credit request. You must submit your Final Value Fee Credit Request within 60 days of the end of auction.

Important Reminders:

• Fee avoidance. Requesting false credit claims is a form of fee avoidance. Sellers found to be guilty of this offense will be suspended.
• Time Frame. Under normal circumstances, eBay will apply credit to your account within 24 hours after you submit your final value fee credit request (or in the case of manual requests, 7-10 days following receipt of your request).
• Which fees are refundable? Final value fees are refundable under certain circumstances which are outlined below. Insertion fees and fees for listing options such as Featured, Category Featured, Bold or Reserve Price auctions are non-refundable, even when the item receives no bids or when the reserve is not met. See eBay Fees and Credits for details.

As a seller, you may request a Final Value Fee Credit for the following reasons: