Home : Help : Rules & Safety (SafeHarbour) : Insurance Process

If you feel that you have been defrauded and meet the Insurance guidelines, you may file a claim for insurance. AllAuto is backed by Lloyds and will reimburse you for up to $200, with a $25 deductible, if Lloyds deems that you have been a victim of fraud.

To file a claim for insurance, you must do the following:

1. Register your complaint.
   • You must register a complaint in the Fraud Reporting System within 60 days of the auction's close.
   • Once you do so, the Fraud Reporting System will contact the seller informing them that you have filed a complaint.
2. Try to resolve the complaint with the other user.
   • You and the other user have 30 days to resolve the transaction via the Fraud Reporting System.
3. Update the complaint status.
   • At the end of 30 days, return to the Fraud Reporting System to file or delete your complaint.
   • If you file your complaint and are eligible for insurance, you will receive information on obtaining insurance.
   • If you delete your complaint, your complaint against the other user will be removed.
4. Send your insurance claims to cynoSure Financial, a claims administrator acting on behalf of certain underwrting syndicates at Lloyd's
   • After you have filed a claim, Lloyds claim administrators will contact you within 45 days after filing to let you know the results of the investigation.

FAQ
Guidelines
Process
Fraud Reporting System