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Basics

You've come to the right place for help. You can also find more detailed help sections by clicking on the buttons above such as "Buyer Guide" or "Seller Guide."

New to AllAuto
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New to AllAuto
· 
Why AllAuto is Safe      
· 
A Letter from our Founder

Glossary of Terms


Top Questions


Registration
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Should I register again if all I want to do is change my email address?
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Why did AllAuto request a credit card when I tried to register?
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How do I change my User ID?
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How do I update AllAuto when my address, phone number, etc has changed?
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What if I submitted the registration form but didn't get a confirmation email?

Personal Information
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How can I change my User ID?
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What if I forget my User ID?
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What is a User ID and why would I want one?

Selling
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How can I change something or cancel my listing completely?
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Are there fees when I sell something?
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Why isn't my picture showing up?
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How do I add extra pictures after I've listed my item?
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How do I add a picture to my listing?

 


Finding Items
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How can I find the items I have bid on?
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I can find my item by number, but not by title. Why?
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What's the best way to find my favorite things on AllAuto?
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How can I find the items I am selling?
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I saw something on AllAuto a few weeks ago and now I can't find it. Can you help?
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How can I find a listing by the item number?

Bidding
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How do I place a proxy bid? It looks like I can only place a maximum bid.
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How can I cancel an unwanted bid?
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Why was the bid increment bigger than I expected when I placed my bid?
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I was outbid at the last second. How can I prevent this?
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My item didn't get any bids. Can I list it again for free?
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I bid against myself to raise my maximum and the high bid increased. Why?
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Why did my bid jump up so high?
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Why doesn't the high bid increase when I raise my bid?

After Auction
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What if I won, but my seller won't sell to me?
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What if my winning bidder won't pay?
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What is feedback and how do I leave it?
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What if I can't reach my winning bidder?
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What if I can't reach my seller?

Help Overview

Basics

Buyer Guide

Seller Guide

My Info

Billing

Rules & Safety