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: Rules & Safety (SafeHarbour) : System Outages
Hard Outage
Policy
Our highest priority is your trading success.
However, AllAuto occasionally experiences "hard outages" during which bidders
cannot place bids. When these hard outages occur, we offer an Outage
Policy to compensate for your inconvenience.
For any hard outage lasting two or more hours, AllAuto will automatically
extend listings for 24 hours and automatically credit all associated fees
for affected listings. The following listings will be eligible for
extension and credit:
- Any listing scheduled to end during the hard outage
- Any listing scheduled to end in the hour after the end of the
hard outage
What is a Hard Outage?
A hard outage
occurs when no one can bid as a result of unscheduled system downtime. At
our discretion, AllAuto may consider two hard outages that occur very closely
to one another to be one hard outage when extending listings.
Listings that end prior to a hard outage will not be extended.
During a Hard Outage
Updates will be
posted on the Announcements Board
during a hard outage. Please check there for details about the outage and
listing extensions.
When Listings are Extended
Following a
hard outage of two or more hours, AllAuto will extend the end times for all
eligible listings by 24 hours. This activity prevents bidding on these
listings while the end times are being reset. After resetting listing end
times, AllAuto updates search and listing indexes. Until these index updates
are completed, these listings will be unavailable via search or view
listings features. This re-indexing can take a few hours.
To End Your Listing
AllAuto offers the
Outage Policy as a courtesy. However, you may be satisfied with the
bidding activity before the extended listing end time. If you are, you may
end your listing at any time at: http://cgi3.ebay.com/aw-cgi/AllAutoISAPI.dll?EndingMyAuction
SCHEDULED DOWNTIME
AllAuto periodically
schedules system downtime for maintenance and other purposes. This
scheduled downtime is not covered by this policy. Listings that end
during, or are otherwise affected by, scheduled downtime will not be
extended, even though bidders are not able to place bids at the close of
the listing.
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