Non-paying bidding undermines trust within our trading community. Bidders who win auctions but fail to complete the transaction may face certain consequences.
When a bidder fails to follow through with the transaction, sellers usually request a credit for their final value fee. eBay asks these sellers about the reason for their request and gives them a credit if they have encountered a non-paying bidder.
At the same time, we automatically send an email warning to the user who has been accused of non-paying bidding. The user receives two warnings before suspension. If the non-paying bidding continues a third time, eBay suspends the user from our system for 30 days. If there is a fourth offense, the user is indefinitely suspended from eBay.
eBay understands that users sometimes have legitimate reasons for not being able to follow through in a transaction. They include hospitalization, family emergencies, acts of nature, and computer-related problems. Our warning messages include directions for appealing complaints that we've received from sellers.
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