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Fees

There's no charge to browse, bid on or buy items at AllAuto. But you do pay fees to list and sell items. Read on to learn about Insertion Fees, Final Value Fees, credit requests, and re-listing your item. For AllAuto's payment terms, click here.

Note - Fees pay for the right to sell an item(s) on AllAuto. You do not purchase any exclusive rights to a Web page on AllAuto. AllAuto may, in our sole discretion, and without your consent or payment to you, place third party advertisements on any Web page within our site.

Insertion Fees
When you list your item for sale at AllAuto, you pay a non-refundable Insertion Fee. Insertion Fees vary by the type of auction you choose:

• Regular Listings
  The Insertion Fee is based on the opening value or minimum bid for your item. However, Insertion Fees for Non-Binding Bid Categories are on a fixed schedule.

• Reserve Price Listings
  The Insertion Fee is based upon the reserve price of the item you list for sale. Insertion Fees are non-refundable.

  When you list a Reserve Price Auction, you will also be charged a Reserve Price Auction Fee, which is based upon the reserve price. Reserve Price Auction Fees are fully refundable. At the end of the auction, if your item sells, the Reserve Price Auction Fee is refunded to your account. This also applies to Real Estate.

• Dutch Listings
  The Insertion Fee is based upon the opening value or minimum bid of the item you list for sale multiplied by the quantity of items you offer. The maximum insertion fee for any Dutch auction is $2.00.

  Opening Value or Reserve Price	Insertion Fee
  $0.01 - $9.99	$0.25
  $10.00 - $24.99	$0.50
  $25.00 - $49.99	$1.00
  $50.00 and up	$2.00

  Insertion fees for items covered by the Non-Binding Bid policy:

  Item Category	Insertion Fee
  Real Estate	$50.00

  Additional Reserve Price Auction fee (fully refunded if item sells):

  Reserve Price	Reserve Price Auction Fee
  $0.01 - $24.99	$0.50
  $25.00 and up	$1.00

Fees for additional listing options
When you list your item for sale, you can choose several optional seller features to promote your listing and get more bids! Please note that these options have non-refundable fees.

Seller Feature:	Description:	Insertion Fee:
Home Page Featured (see example)	Receive the highest level of visibility on AllAuto! Your item will be listed in a Special Featured section and will most likely be rotated for display on AllAuto's Home page. Your item may also appear on the main Browse page and in your category index page Featured items section. See example	$99.95
Featured Plus! (formerly Featured in Category, will now include Featured in Search. See example)	Appear in your category's Featured Item section and in bidder's search results. Plus, your item may be selected for display in another area -- your category index page Featured Items section. See example.	$19.95
Highlight (See example)	Emphasize your listing with an eye-catching yellow colored band.	$5.00
Bold (see example)	Add instant emphasis to your listing by putting your item title in bold.	$2.00
Gallery (See example)	A small picture of your item will appear in our Gallery, AllAuto's miniature picture showcase. Remember, you need a picture in a JPEG (.jpg file) format to use the Gallery.	$0.25
Gallery Featured (See example)	In addition to appearing in the Gallery, your item will also be featured at the top of the Gallery in a larger size -- almost double the size of regular gallery pictures.	$19.95
Gift Icon (Currently not available)	The Gift Icon appears next to your item to show bidders what a great gift your item makes. Your item will also appear in our special gift section.	Currently, Gift Icons are not available, with the possible exception of holidays.
List in 2 Categories	Double the listing fee (excluding home page featured)

• List in 2 Categories
  When you list your item with the List in 2 Categories feature, your item listing appears in two categories.

Final Value Fees
At the end of an auction, you will be charged a Final Value Fee based on the final sale price (final value) of your item:

• Regular and Reserve Auctions (when the reserve has been met)
  The final value is the closing bid. Remember, there is no Final Value Fee charged if the reserve is not met.

• Dutch Auctions
  The final value is the lowest successful bid, multiplied by the quantity of items you sold.

Then here's how you calculate your Final Value Fee (if you sold real estate, see below):

1. Take the first $25 of your final value, and calculate 5% of that. If your item sold for $25 or less, this is your Final Value Fee.
2. If your final value was more than $25, take the additional amount, from $25.01 to $1,000, and calculate 2.5% of that.
3. If your final value was more than $1,000, take that additional amount and calculate 1.25% of the remaining amount.
4. Add these amounts together and you have your Final Value Fee!

There is no Final Value Fee for Real Estate

Item Category	Final Value Fee
Real Estate	No final value fee

You will not be charged a Final Value Fee if:

• There were no bids on your item
• If there were no bids that met your reserve price for your Reserve Price Auction

But you will be charged a Final Value Fee:

• Whether or not you consummate the sale with the buyer

Final Value Fee Credit Request
As a seller, you can request a full or partial Final Value Fee credit if:

Credit Type	Reason for Credit
Full Credit	High bidder did not respond after you attempted to contact them (Please allow at least seven days for them to respond). High bidder "backed out" and did not buy item. High bidder's check bounced or they placed a stop payment on it. High bidder returned item and you issued a refund. High bidder could not complete auction due to family or financial emergency. High bidder claimed terms were unacceptable.
Partial Credit	Sale price was actually lower than highest bid. High bidder backed out. You sold item to a lower bidder at a lower price. One or more of your Dutch Auction bidders backed out of sale.

Here's how to request a Final Value Fee credit:

1. Wait at least seven business days for a bidder to respond to your attempts to contact him or her.
2. Fill out the Final Value Fee Credit Request Form within 60 days of the end of your auction.
3. AllAuto will normally apply credits to your account within 7-10 business days.
4. If we have any questions about your Final Value Fee credit request we will contact you.
5. Please be sure your credit claim is accurate and valid. Sellers who file false claims will be suspended.
6. Information provided in your credit request will be used to identify Non-Paying Bidders—bidders who win auctions but don't follow through with the transaction. For more details, review AllAuto's Non-Paying Bidder Policy.

Re-listing an Item
The majority of transactions on AllAuto are completed successfully! But, if your item doesn't sell the first time around, AllAuto can help.

You can relist your item one more time. If your item sells the second time around, you'll get a refund of the insertion fee for the second listing. Please make sure the following conditions apply:

• You didn't receive any bids on your listed item during your first regular auction.
• You didn't get any bids that met or exceeded your reserve price (for a Reserve Price Auction).
• You are re-listing the same item within 30 days of the closing date of the first auction.

Since this offer is only good for one re-listing, you'll want to make the second try a good one! You may want to come up with a snappier title, change the bid price, or add a more detailed item description. Check out AllAuto's Tips for Selling Relisted Items.

Here's how to relist: Go to the item page for your completed auction, and click where it says, "now that the auction has ended, you can easily relist this item by clicking here." If you originally had a reserve price on your item, you don't have to relist it with a reserve price again. But if you choose to have another Reserve Price Auction, the new reserve price needs to be the same or lower than the original one. Please be sure to re-enter any reserve prices because this information will not be copied to the new listing. Reserve Price Auction fees will apply again if your item does not sell.

Note: This re-listing offer does not apply to Dutch Auctions.

Payment Terms
When you register with AllAuto and you plan on listing items for sale, your payment terms depend on when you begin selling on AllAuto:

Payment Terms - New Sellers
(Begin selling on or after October 22, 1999)
New registered sellers are required to place a credit card (Visa, MasterCard, American Express or Discover) on file for automatic monthly billing. A new registered seller is defined as a user who has not listed an item for sale prior to October 22, 1999. Placing a credit card on file allows unlimited access to list items as long as AllAuto is able to authorize the card for each month's payment amount. AllAuto requires payment in full each month on accounts with a balance of $1.00 or more.
Why is this required?

To place your credit card (Visa, MasterCard, American Express or Discover) on your AllAuto account as a new registered seller, just complete this safe and easy form.

Debit and check cards (with a Visa or MasterCard logo) are an acceptable form of payment in lieu of a credit card. However, please keep in mind that debit and check cards are not credit cards and may be subject to daily and/or transaction limits. Contact your issuing bank to determine if your card is subject to these limits or any other restrictions that may apply.

Invoicing Procedures and Payments
At the time of registration your account is automatically assigned a billing cycle. This billing cycle pre-determines your invoicing date as well as your payment due date. This date is referred to as your Billing Cycle Date and is clearly displayed at the top of your account status page. This date will also appear on your invoice as your Invoice Date. Please check your account status to verify your Billing Cycle Date.

You will normally be invoiced within five days of your Billing Cycle Date via email. This invoice will include your previous month's account activity as well as any past due amounts. In the event you do not receive an invoice, you are still responsible for your payment. Please check your account status for your current account balance.

AllAuto Billing Cycles

Billing Cycle Date	When will I receive my invoice?	When is my payment due?
15th of the month	Between the 16th and 20th of the month	By the 15th of the following month
Last day of the month	Between the 1st and 5th of the month	By the last day of the following month

Your credit card will normally be charged 7 to 10 days after receipt of your invoice.

AllAuto requires payment in full each month on accounts with balances of $1.00 or greater. You will be billed a monthly finance charge of 1.5% or the highest amount permitted by applicable law - whichever is lower - if your account becomes past due. Your account may be suspended for non-payment, and you may be responsible for collection costs.

Payment Terms - Existing Sellers
(Begin selling prior to October 22, 1999)
Existing registered sellers may place a credit card on file for automatic monthly billing or choose to "pay-as-you-go." An existing registered seller is defined as a user who has listed an item for sale prior to October 22, 1999.

• Credit Card on File: You can place your credit card (Visa, MasterCard, American Express or Discover) on your AllAuto account for regular monthly payment. This allows unlimited access to list items as long as AllAuto is able to authorize your card for each month's payment amount.

  Debit and check cards (with a Visa or MasterCard logo) are an acceptable form of payment in lieu of a credit card. However, please keep in mind that debit and check cards are not credit cards and may be subject to daily and/or transaction limits. Contact your issuing bank to determine if your card is subject to these limits or any other restrictions that may apply.
  
  

• Pay-As-You-Go: This option allows you to pay your monthly invoice by check or money order, or to request a one-time credit card payment. Without a credit card on file for automatic monthly billing, you will be prevented from listing additional items whenever you owe more than $25.00. Once your account balance reaches $25.00, you account will be blocked until payment is made or a credit card is placed on file for regular monthly payment. If you anticipate your monthly activity to exceed $25.00 and you wish not to place a credit card on file, it is recommended that you pre-pay your account accordingly to ensure uninterrupted service.

AllAuto requires payment in full each month on accounts with a balance of $1.00 or more.

To place your credit card (Visa, MasterCard, American Express or Discover) on your AllAuto account, just complete this safe and easy form. Then your credit card will be charged monthly for the previous month's invoice amount. Now that's convenience!

If you'd rather not place your credit card on your AllAuto account, you can always pay AllAuto with a check or money order, or request a one-time credit card payment. Just be sure to include an AllAuto payment coupon to ensure that your payment is accurately applied to your account. Your payment will normally be posted to your AllAuto account within 7 to 10 business days. Please do not send cash payments to AllAuto.

Invoicing Procedures and Payments
At the time of registration your account is automatically assigned a billing cycle. This billing cycle pre-determines your invoicing date as well as your payment due date. This date is referred to as your Billing Cycle Date and is clearly displayed at the top of your account status page. This date will also appear on your invoice as your Invoice Date. Please check your account status to verify your Billing Cycle Date.

You will normally be invoiced within five days of your Billing Cycle Date via email. This invoice will include your previous month's account activity as well as any past due amounts. In the event you do not receive an invoice, you are still responsible for your payment. Please check your account status for your current account balance.

AllAuto Billing Cycles

Billing Cycle Date	When will I receive my invoice?	When is my payment due?
15th of the month	Between the 16th and 20th of the month	By the 15th of the following month
Last day of the month	Between the 1st and 5th of the month	By the last day of the following month

AllAuto requires payment in full each month on accounts with balances of $1.00 or greater. You will be billed a monthly finance charge of 1.5% or the highest amount permitted by applicable law - whichever is lower - if your account becomes past due. Your account may be suspended for non-payment, and you may be responsible for collection costs.

Members with a credit card on file for automatic monthly billing will normally have their credit card charged 7 to 10 days after receipt of their invoice. Members making payment by check or money order must submit payment by their payment due date which is either - the 15th of the month - or - the last day of the month - as stated in the chart above. To verify your Billing Cycle Date please review your account status. Your Billing Cycle Date is displayed in the top section of your account status page as well as on your monthly invoice.

AllAuto Account Refund Request
You can get a refund for an account credit balance over $1.00 by requesting one in writing.